Refund policy
RETURNS POLICY
We hope that you will love your new Ocean Flo Swimwear! However, in the event that you are unhappy with your purchase we will gladly accept any clean, unworn, unwashed, unused product that was sold at regular prices for an exchange. In the event that Ocean Flo discovers the swimwear have been used, the company reserves the right not to accept the returned product. Products must be returned with sanitary stickers, and hang tags attached. Unfortunately, Ocean Flo does not offer refunds, our policy is exchange only, except on the occasion where stock is unavailable and a credit will be issued.
Return shipping is payable by the customer. We recommend using a prepaid, traceable method to ensure safe delivery. Ocean Flo Swimwear takes no responsibility for missing parcels without proof of delivery.
Please allow a minimum of 2 business days for the processing of your return once the return is received. You will receive a confirmation email when your return has been completed. Depending on your bank, your credit may not show until your next billing cycle.
To initiate a return please email oceanflo.aus@gmail.com with your order number and reason for your return and a member of our team will be in contact with you with the next steps to lodge your return.
FAULTY ITEMS
If your swimwear are found to be faulty due to manufacturing, we are able to offer you a repair or exchange up to 14 days after purchase with an original proof of purchase.
Please note that general wear and tear over time and damage caused by neglect, misuse or incorrect care is not considered a manufacturing fault and we cannot offer you a refund or exchange. We can however offer a repair for a small fee charge.
Any orders that are received damaged much be reported within 5 days of delivery.
SALE AND SAMPLE ITEMS!
Please be aware when purchasing sale or samples items that these items are final. There are no refunds! However you may exchange for a different size, only if stock is available to do so.